Digital Channels Help Centre
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Bluetooth pairing for Card Readers

 

Bluetooth Smart technology (4.0) is only compatible with Windows 10 and above, as well as Mac OS X (10.10) and above.

For Windows 10 users: Collapsed

Pairing (first time connection) instructions

1. Start the device (press on the [OK] button) and ensure the device is set in Bluetooth mode (i.e. the Bluetooth switch is in the upper position).

Pairing instructions

2. Press on the [MENU] button followed by key [1] to enter Bluetooth pairing mode.

Pairing instructions
Pairing instructions

3. Open the “Bluetooth Device Manager”.

Pairing instructions

4. Click on the [+] button.

Pairing instructions

5. Click on the “Unknown device – Pair with Windows System first” message to open the Windows Bluetooth pairing.

Pairing instructions

6. Click on the device you want to connect (where the 4 last digits are the last 4 digits of the S/N on the back of the device).

Pairing instructions

7. Click on the [Pair] button.

Pairing instructions

8. Go back to the “Bluetooth Device Manager” and wait until the device name is shown and then click on that device name.

Pairing instructions

9. Enter the pairing code shown on the device’s display in the “Pairing code” field.

Pairing instructions

10. Click on the [SEND] button.

Pairing instructions

11. Ensure a “CONNECTED” message is shown after the reader name.

Pairing instructions

12. Click on the ‘X’ to close the ‘Bluetooth Device Manager” application.

Pairing instructions

Normal Connection Mode (when the device and PC were already paired):

1. Start up the device in Bluetooth mode

Pairing instructions

2. Verify the device automatically enters connected state

Pairing instructions

Note: The “Bluetooth connect” message in the main display will disappear after a few seconds.

For Mac OS X (10.10 and later) users: Collapsed

Pairing instructions (first time connection)

1. Ensure that Bluetooth is turned on.

Pairing instructions

2. Start the device (press on the [OK] button) and ensure the device is set in Bluetooth mode (i.e. the Bluetooth switch is in the upper position).

Pairing instructions

3. Press on the [MENU] button followed by key [1] to enter Bluetooth pairing mode.

Pairing instructions
Pairing instructions

4. Open the Bluetooth Devices Manager under the Launchpad.

Pairing instructions

5. Click the icon in the top right corner of the system.

Pairing instructions

6. Click on the reader name “Ezio BT Reader XXXX” (XXXX is the last 4 digits of the S/N number printed on the back of the device).

Pairing instructions

7. Enter the pairing code shown on the device’s display in the “Pairing code” field and click on the [OK] button.

Pairing instructions

8. Ensure that the device is listed under “Connected Reader”.

Pairing instructions

Normal Connection Mode (when the device and Mac were already paired):

1. Start the device in Bluetooth mode.

Pairing instructions

2. Verify that the device automatically enters connected state

Pairing instructions

Note: The “Bluetooth connect” message in the main display will disappear after a few seconds.

Troubleshooting for pairing Card Reader: Collapsed

If you are a Windows 10 user, the device supports both USB and Bluetooth connectivity. Please refer to the below steps for more information on how to pair the device. For non-Windows 10 user, the device only supports USB connection mode.

Prerequisites for Windows 10

The machine hardware must support Bluetooth Low Energy (BLE), which is part of the Bluetooth 4.0 standards natively integrated in the machine. This can be verified in the Device Manager.

A “Microsoft Bluetooth LE Enumerator” must be present under the Bluetooth section.

Troubleshooting for pairing 'SWYS' PIN pad reader

Installing the Gemalto Bluetooth Device Manager

Run the “BLE_Devices_Bundle_x_x_x_Win_10 .msi” to install the “Gemalto Bluetooth Device Manager”

During the Bluetooth pairing process, the device name pops up

  • Ensure the device is set in Bluetooth mode
Troubleshooting for pairing 'SWYS' PIN pad reader
 
  • Ensure the Bluetooth pairing mode is activated
Troubleshooting for pairing 'SWYS' PIN pad reader
 
  • Ensure Bluetooth is activated on the machine
Troubleshooting for pairing 'SWYS' PIN pad reader
 
  • Ensure BLE / BT4.0 is support by the machine hardware
 
  • Ensure the Virtual driver is installed correctly
Troubleshooting for pairing 'SWYS' PIN pad reader