Cookie Policy

What are cookies and how do Digital Channels use them?

Cookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit a website. When you return to websites — or visit other websites that use the same cookies — they recognise these cookies and therefore your browsing device.

Cookies do lots of different jobs, like helping us understand how this website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

Cookie Categories

The type of cookie used on this website can be put into 1 of 4 categories, based on the International Chamber of Commerce guide to cookie categories (PDF† 285KB opens in a new window): Strictly Necessary, Performance, Functionality and Targeting.

You can learn about the cookies we use and how to manage them below.

Strictly Necessary Cookies

These cookies are essential, as they enable you to move around the website and use its features, such as accessing secure areas. Without these cookies, services you've asked for can't be provided. These cookies don’t gather information about you that is used for marketing or remembering where you've been on the internet.

As this category of cookie is essential for Digital Channels to work it cannot be disabled.

This list may be updated from time to time, you should check back on a regular basis for changes.

Performance Cookies

These cookies collect information about how you use a website, for example which pages you go to most often and if you get error messages from certain pages. These cookies don't gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works.

These cookies are not used to target you with online marketing. Without these cookies we can't learn how our website is performing and make relevant improvements that could better your browsing experience.

This list may be updated from time to time, you should check back on a regular basis for changes.

Functionality Cookies

These cookies allow a website to remember choices you make (such as your user name, language or the region you're in) and tailor the website to provide enhanced features and content for you. For instance, the website may be able to provide you with local branch information or contact details.

These cookies can also be used to remember changes you've made to text size, font and other parts of pages that you can customise.

They may also be used to provide services you've asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.

Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience.

This list may be updated from time to time, you should check back on a regular basis for changes.

Targeting Cookies

These cookies are used to tailor marketing to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. Although these cookies can track your visits to other websites, they don’t usually know who you are.

Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

This list may be updated from time to time, you should check back on a regular basis for changes.

Setting your cookie preferences

To disable or enable cookies you will need to change some settings on your Internet browser.

We have provided step-by-step guides for the major desktop browsers below.

For information on how to manage cookies on your tablet or mobile please consult your documentation or online help files.

Google Chrome

• In the settings menu, select 'show advanced settings' at the bottom of the page
• Select the 'content settings' button in the privacy section
• In the page that appears it tells you how you can manage and/or clear stored cookies.

Firefox

• In the menu, select 'options'
• Select the privacy tab in the options box
• From the dropdown choose, 'use custom settings for history'. This will present the options for cookies and you can choose to enable or disable cookies.

Internet Explorer 6+

• In the tools menu, select 'Internet options'
• Click the privacy tab
• You will see a privacy settings slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.

Safari

• In the settings menu, select the 'preferences' option
• Open the privacy tab
• Select the option you want from the 'block cookies' section

Any other browser

For information on how to manage cookies via other desktop browsers please consult your documentation or online help files.

What happens to cookies that have been downloaded in the past?

Unless deleted or removed using your browser settings cookies previously downloaded will remain until their expiry. To enable or disable cookies, follow the instructions provided by your browser (usually located within the 'Help', 'Tools' or 'Edit' facility). Alternatively, an external resource is available at All about cookies^ (opens in a new window) providing specific information about cookies and how to manage them.