Statements and Statement Preferences

How many times can I change statement preferences for a billing point?
There’s no limit to the number of times you can change preferences for any billing point that you have access to.

What statement preferences are available?
You can choose to receive statements either by post, or by accessing them online (downloading a PDF or CSV). If you require paper correspondence in an alternative format such as large print or braille, please contact us on 0800 161 5326.

If I select online only for my statements, will I receive paper statements as well?
No. Selecting online only as a statement preference means you’ll no longer receive paper statements for that billing point.

When will my latest PDF and CSV statement files be available to download?
New PDF and CSV files are available to download within the first five working days of the following month.

How far back do online statements go?
You can access online statements going back up to 13 months. To access statements any older than this, please get in touch with your relationship manager.

What is a MID?
MID stands for merchant ID, which is a unique ID given to merchants to manage an account.

Why am I unable to find some billing points?
You can search for billing points by MID. If you can’t find the billing point you’re looking for, this means either you weren’t given access to it, or it doesn’t exist.

Why am I unable to see a statement from a previous month?
If you can’t see a statement from a previous month, it may be that it’s not been generated yet, or that there have been no transactions for that month. You also won’t see a statement displayed if a billing point is closed or there’s been a technical error.

Whom should I contact for general statement queries?
For help with any problems relating to your statement (including downloading statements or viewing your statement summary) please contact your relationship manager or call 0800 161 5343.